Question 1

Who is NextFlightExpert?

Accepted Answer

NextFlightExpert is an independent travel agency and concierge booking service offering 24/7 phone assistance with flight changes, cancellations, rebookings and new reservations. We are not an airline and are not affiliated with any airline.

Question 2

What does it cost to call?

Accepted Answer

The call itself is free from most US numbers. Any service fee, airline change fee or fare difference is quoted and approved by you before anything is charged.

Question 3

What information should I have ready?

Accepted Answer

Your confirmation code (PNR) or ticket number, the traveler name exactly as booked, and your preferred new dates or routing.

Question 4

Can you help outside the United States?

Accepted Answer

Yes. Our desk assists travelers on major US and global carriers including Lufthansa, Emirates, Qatar Airways, British Airways, Air France, KLM and more.

Question 5

Do you handle refunds directly?

Accepted Answer

Refunds are processed by the airline or ticketing carrier. We submit and follow up on the request and explain the expected timeline for your fare type.

Question 6

Are the fares you quote different from online prices?

Accepted Answer

Sometimes. Certain consolidator and phone-exclusive fares, waivers and same-day inventory are not published on public booking sites.

Frequently Asked Questions

General Questions

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